Frequently Asked Questions
Everything you need to know about shopping with Kiyowo Retail.
What is the typical shipping timeframe for my order?
We process orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our specific garment dimensions, as sizing can vary between different styles and cuts.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.
Which payment methods do you accept?
Kiyowo Retail accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Kiyowo garments?
To maintain the quality of your clothes, we recommend following the care label instructions inside each piece. Generally, washing in cold water and hanging to dry will extend the life of your fashion items.
Can I track my order status in real-time?
Yes! Once your order ships, you will receive an email confirmation with a tracking number and a link to our tracking page where you can monitor your package's journey.